Restaurant management can be a fun and rewarding career – and better yet, it’s always in demand! However, acting in a management role requires hard work, dedication, and strategy. Below, I outline a few tips that can help restaurant managers excel in their work and create an efficient, productive, and positive working environment in the process.
Resolve Customer Complaints
No business wants to be on the receiving end of a negative Yelp review. Customer complaints can be highly damaging to a restaurant’s business and reputation; according to a study published by Statista, more than half of surveyed restaurant owners reported that negative reviews cost them sales and traffic. Restaurant managers can promote a high level of customer satisfaction by walking the floor, talking to patrons, and checking in with their waitstaff. If a customer isn’t completely satisfied with his or her order, the manager should attempt to placate the customer early and resolve the issue before it turns into a negative review.
Focus on Employee Retention
Hiring and training staff is often one of the biggest challenges faced by restaurant managers. According to one study, it costs employers roughly $15,000 to replace an employee earning $45,000 per year. It’s almost impossible to prevent all employees from leaving, but restaurant managers can promote higher retention rates by creating a positive work environment, hiring the right employees, and offering attractive benefits.
It’s a good practice for restaurant managers to create an on-call schedule. If a single server doesn’t show up for his or her shift, the restaurant can probably continue its operations without ill effect. But if multiple servers or other staff fail to show up, or a sudden influx of customers create a service slowdown, the lack of servers can create a chaotic environment that fosters poor customer service and lessened customer satisfaction. Creating an on-call schedule ensures that a restaurant will have a full schedule. If a worker needs to miss a shift, the restaurant manager can call in another employee from this schedule.
Help Turn Tables
Restaurant managers should never spend their time idling against a wall. There’s always something for them to do, such as assisting hosts, hostesses and bussers with turning tables. Once a patron or group of patrons leaves the restaurant, the manager and his or her staff should clean that table as soon as possible. The faster a restaurant turns its tables, the more patrons it can serve, and the greater number of sales it can ring out.
Restaurant managers often have a variety of responsibilities, including preparing and serving food, creating employees’ schedules, ordering supplies and dealing with customer complaints. During a restaurant’s peak hours, trying to juggle all these tasks can be difficult. However, following these tips will help restaurant managers succeed in their professional endeavors.