Philip Ward’s Blog
Training is everything in a restaurant given that a food establishment dines or dies by its customer service. Consider these stats: according to HelpScout, a full 78% of consumers will opt out of a product they had intended to buy after a poor customer service experience. Moreover, 94% of dissatisfied customers don’t report their unhappiness – meaning that your establishment’s poor service could be driving away customers, and you would only know when your regular stream of consumers dried to mere trickle. To quote restaurant consultant and blogger Ryan Gromfin, “Bad restaurant onboarding is like throwing money into your oven and watching it burn.”
Needless to say, a proper training program is integral to a restaurant’s survival. Consider the following tips when preparing to onboard a new employee!